Silver News

U.S. Mint Installs Automated Voice Response Telephone System

The U.S. Mint has installed a new voice response telephone system in its suburban Washington, D.C., Customer Service Center which allows consumers 24-hour access to information about coins and other programs.

The new phone number is 202-283-COIN, and the Mint hopes to upgrade it to a toll-free 800 number by the end of the year.

Consumers will be able to interact with the system in five subject areas by choosing various voice menu options:

• General information about the Mint.
• Inforrnation about annual proof, uncirculated, silverproof, American Eagle Bullion Coin Programs and medals.
• Information about current commemorative coin programs.
• Update or add names to the Mint's mailing list using the interactive voice-address form.
• Receive literature or an order form for a particular coin.
  

Customers may also choose to speak with a customer service specialist during normal business hours or leave a callback request if they phone after those hours or if specialists are busy with other callers.

According to Director Philip N. Diehl, the new interactive voice-rcsponse system is among several recent improvernents at the Mint. Other improvements include reducing turnaround time for filling orders from 50 percent filled in eight weeks to more than 95 percent in four weeks and the easing of cancellation and return policies.

Silver News - February/March 1995